Question 51
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
Question 52
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
Question 53
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
Question 54
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?