Free Access SAP.C-C4H510-04.v2022-03-19.q54 Practice Test (Page 4)

Question 11

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

A.Territories

B.Products

C.Accounts

D.Social media profiles

Question 12

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A.Service level of incoming tickets

B.Ticket due date

C.Status

D.Service category

Question 13

Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

A.Service Contract Management

B.Sales Contact

C.Service Notification

D.Registered Products and Installed Bases

Question 14

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

A.Save the file in XML

B.Download the migration template.

C.Schedule an MORO Job.

D.Map the data fields with the offered data fields in the migration template.

Question 15

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

A.Custom reports

B.Inner join data sources

C.Standard reports

D.Interactive dashboards

E.Web service message monitoring

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Question 11

Question 12

Question 13

Question 14

Question 15

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