Free Access SAP.C-C4H510-04.v2022-03-19.q54 Practice Test (Page 6)

Question 21

Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A.Ticket ID

B.Installed Base

C.Priority

D.Ticket Type

E.Service Category

Question 22

Which of these template formats is supported by the Data Workbench?

A.XML

B.HTML

C.csv

D.Raw data

Question 23

When should you use the templates provided in the Data Workbench?

A.When the Mass Change Account Data tool is used

B.When data volume is low

C.When there is unstructured legacy data

D.When customer data needs to be loaded quickly

Question 24

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

A.The determination rules have been configured, but not activated.

B.The question related to SLAs must be activated in project scoping.

C.A workflow rule has to be scheduled to trigger the determination.

D.The system background job for SLA determination runs every 30 minutes and has not been executed yet.

Question 25

Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

A.Ticket type

B.Notification type

C.Channel type

D.Channel direction

E.Mashup service

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Question 21

Question 22

Question 23

Question 24

Question 25

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