Free Access SAP.C-C4H510-04.v2022-03-19.q54 Practice Test (Page 5)

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A.Set up a multi-step approval process.

B.Change the priority to escalated.

C.Push the incident to SAP Service Cloud support.

D.Start processing.

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.

A.Execute an action for grouping tickets.

B.Select the relevant scoping item.

C.Use the Subticket tab to add a ticket.

D.Maintain the ticket hierarchy.

E.Define a multi-step approval process.

Which feature is used to limit values in a drop-down list?

A.Code list restriction

B.Extension fields

C.Adaptation

D.Personalization

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.Realignment runs

B.Activity planner

C.Maintenance plan

D.Ticket routing rules

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A.CTI Client pane

B.CTI Desktop pane

C.CTI Client Adapter

D.Live Activity pane

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