Question 41
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
Question 42
Which item can be assigned to organizational structures, team assignments, and workflow rules?
Question 43
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
Question 44
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Question 45
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.