Question 36
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
Question 37
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.
Note: There are 3 correct answers to this question.
Question 38
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
Question 39
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
Question 40
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
