Question 36

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
  • Question 37

    What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
    Note: There are 3 correct answers to this question.
  • Question 38

    Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
    Note: There are 2 correct answers to this question.
  • Question 39

    The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
  • Question 40

    What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.