Free Access SAP.C_C4H510_04.v2022-04-29.q55 Practice Test (Page 9)

Question 36

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A.Maintain Number Ranges for Customers

B.Scope Registered Products

C.Maintain Installed Base

D.Purchase a license for the Registered Product

Question 37

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

A.Create an e-mail template for responses.

B.Configure the e-mail address in the communication channel.

C.Set up service categories and service catalogs.

D.Create an account with the e-mail address of the customer.

E.Set scoping questions and outgoing e-mail details in fine-tuning.

Question 38

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

A.Save the file in XML

B.Map the data fields with the offered data fields in the migration template.

C.Download the migration template.

D.Schedule an MORO Job.

Question 39

The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

A.Maintenance plan

B.Workflow rule

C.Resource scheduler

D.Feature action within tickets

Question 40

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

A.Use e-mail as a response to a ticket.

B.Add an account team member.

C.Add a reference to an account.

D.Add a reference to a service contract.

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