Free Access SAP.C_C4H510_04.v2022-04-29.q55 Practice Test (Page 8)

Question 31

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

A.Mandatory

B.Query

C.New field

D.Read-only

Question 32

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

A.Write an e-mail to your implementation partner.

B.Write a message to SAP via social media.

C.Report an incident in SAP Service Cloud and forward to the provider.

D.Report an incident in SAP Service Cloud and forward to the requester.

Question 33

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

A.Workflow rules

B.Routing rules

C.Templates

D.Knowledge base

Question 34

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

A.Service contract

B.Working calendar

C.Operating hours

D.Maintenance plan

Question 35

The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

A.Work distribution

B.SLA

C.Knowledge base integration

D.Social channel setup

Other Version: 1416SAP.C_C4H510_04.v2022-09-12.q60; 1529SAP.C_C4H510_04.v2022-08-08.q56; 30SAP.Prepawayete.C_C4H510_04.v2021-11-03.by.ben.26q.pdf

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Question 31

Question 32

Question 33

Question 34

Question 35

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