Free Access SAP.C_C4H510_04.v2022-04-29.q55 Practice Test (Page 5)

Question 16

Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

A.Employees

B.Tickets or Service Call

C.Accounts

D.Products

Question 17

Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

A.Channel type

B.Notification type

C.Mashup service

D.Ticket type

E.Channel direction

Question 18

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

A.Scoping is automatically generated by the system based on your fine-tuning decisions.

B.The activity list is automatically generated by the system based on your scoping decisions.

C.Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

D.Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Question 19

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.

A.The system background job for SLA determination runs every 30 minutes and has not been executed yet.

B.A workflow rule has to be scheduled to trigger the determination.

C.The question related to SLAs must be activated in project scoping.

D.The determination rules have been configured, but not activated.

Question 20

Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A.HTML mashups

B.ASAP mashups

C.Internal mashups

D.URL mashups

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Question 16

Question 17

Question 18

Question 19

Question 20

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