Question 51

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
  • Question 52

    Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
  • Question 53

    Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
  • Question 54

    Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
  • Question 55

    When should you use the templates provided in the Data Workbench?