Question 41
When should you use the templates provided in the Data Workbench?
Question 42
Which feature in user interface maintenance can be used to control the values of custom fields?
Question 43
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
There are 2 correct Answers to this question.
Question 44
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
Question 45
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
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