Question 16
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Question 17
Which tool would you use to create high data volumes in SAP Service Cloud?
Question 18
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
Question 19
Which objects can be used within ticket creation to automatically determine the registered product?
Question 20
You plan a product recall with the help of automatically generated tickets. Which tool do you use?