Free Access SAP.C_C4H510_04.v2022-09-12.q60 Practice Test (Page 4)

Question 11

What is one consequence of scoping the installed base option?

A.The number of available standard reports is reduced.

B.Warranty management is available in service tickets.

C.The Registered Product scoping option will be selected automatically.

D.The Measurements feature is activated.

Question 12

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.Service contract

B.Operating hours

C.Working calendar

D.Maintenance plan

Question 13

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.The warranty is expired.

B.The warranty is set to active.

C.The ticket is escalated.

D.The registered product has no installed base assignment.

Question 14

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A.Send an e-mail to SAP Cloud Support.

B.Create an incident.

C.Document an influencer story.

D.Report a ticket.

Question 15

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

A.Create a migration template.

B.Configure SAP Jam as knowledge base.

C.Integrate MindTouch.

D.Create a broadcast.

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Question 11

Question 12

Question 13

Question 14

Question 15

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