A.Ticket Type

B.Service Category

C.Priority

D.Ticket ID

E.Installed Base

A.csv

B.Raw data

C.HTML

D.XML

A.Select the relevant scoping item.

B.Maintain the ticket hierarchy.

C.Execute an action for grouping tickets.

D.Use the Subticket tab to add a ticket.

E.Define a multi-step approval process.

A.Control access on field and action level.

B.Create service level agreements.

C.Set access restrictions.

D.Maintain the service catalog.

E.Assign work centers and views.

A.Execute an action for grouping tickets.

B.Select the relevant scoping item.

C.Define a multi-step approval process.

D.Use the Subticket tabstrip to add a ticket.

E.Maintain the ticket hierarchy.