Question 36
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
Question 37
When should you use the templates provided in the Data Workbench?
Question 38
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
There are 2 correct Answers to this question.
Question 39
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.
Note: There are 3 correct answers to this question.
Question 40
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.