Free Access SAP.C_C4H510_04.v2022-09-12.q60 Practice Test (Page 7)

Question 26

Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

A.Usage

B.Name

C.Web service URL

D.Data source ID

E.Description

Question 27

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

A.Service category

B.Status

C.Service level of incoming tickets

D.Ticket due date

Question 28

Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A.ASAP mashups

B.Internal mashups

C.HTML mashups

D.URL mashups

Question 29

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.You can add custom fields in data sources and reports.

B.You can create new custom reports based on join data sources.

C.With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.With the Dashboard Designer, KPIs can be joined to a new data source.

Question 30

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A.Switch from channel type B2C to B2B.

B.Switch from channel type B2B to B2C.

C.Switch from channel direction inbound to outbound.

D.Switch from channel direction outbound to inbound.

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