Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 12)

Question 51

Which one of the following can help determine the level of impact of a problem?

A.Statement of requirements (SOR)

B.Standard operating procedures (SOP)

C.Definitive media library (DML)

D.Configuration management system (CMS)

Question 52

What are customers of IT services who do NOT work in the same organization as the service provider known as?

A.Strategic customers

B.External customers

C.Internal customers

D.Valued customers

Question 53

Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design

A.2 and 3 only

B.All of the above

C.2 and 4 only

D.1 and 3 only

Question 54

Which process works with change management to ensure only authorized components are used?

A.Financial management for IT services

B.Service portfolio management

C.Knowledge management

D.Service asset and configuration management

Question 55

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

A.Customers

B.Internal departments

C.The facilities management function

D.Suppliers, manufacturers and vendors

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Question 51

Question 52

Question 53

Question 54

Question 55

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