Question 51
Which one of the following can help determine the level of impact of a problem?
Question 52
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Question 53
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Question 54
Which process works with change management to ensure only authorized components are used?
Question 55
Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?
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