A.Corporate governance and policy

B.Management information systems and tools

C.Management policy for business case creation

D.Risk analysis and management approach

A.The ECAB considers every high priority request for change

B.Amongst the duties of the ECAB is the review of completed emergency changes

C.The ECAB will be used for emergency changes where there may not be time to call a full CAB

D.The ECAB will be chaired by the IT director

A.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

B.Producing quality, secure and resilient designs for new or improved services

C.Designing and maintaining all necessary service transition packages

D.Measuring the effectiveness and efficiency of service design and the supporting processes

A.Change management

B.Incident management

C.Service level management

D.Service asset and configuration management

A.In a service level agreement (SLA)

B.In a problem record

C.In the availability management information system

D.In the IT service plan