Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 13)

Question 56

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A.Potential

B.Products

C.Profit

D.Preparation

Question 57

What is the act of transforming resources and capabilities into valuable service better known as?

A.Service management

B.Service support

C.Incident management

D.Resource management

Question 58

Which statement is CORRECT?

A.A function is a set of specialised organisational capabilities

B.A process is a structured set of activities designed to accomplish a specific objective

C.A process is a team or group of people and the tools they use to perform one or more activities

D.A function is a set of responsibilities allocated to a service manager

Question 59

Which of the following BEST describes service strategies' value to the business?

A.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

B.Reduction in unplanned costs through optimized handling of service outages

C.Reduction in the duration and frequency of service outages

D.Allows higher volumes of successful change

Question 60

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A.2 only

B.Both of the above

C.1 only

D.Neither of the above

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