Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 11)

Question 46

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

A.Option 2 only

B.Option 1 only

C.Neither of the above

D.Both of the above

Question 47

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

A.Corporate, customer, technology

B.Corporate, customer, service

C.Service, user, IT

D.Technology, customer, user

Question 48

Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?

A.Measurable targets

B.Policy and governance review

C.Baseline assessments

D.Service and process improvement

Question 49

Which lifecycle stage defines how value is created and delivered?

A.Service design

B.Service strategy

C.Continual service improvement

D.Service operation

Question 50

Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?

A.Serviceability contract

B.Underpinning contract

C.Service level contract

D.Operational contract

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Question 46

Question 47

Question 48

Question 49

Question 50

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