A.Reduced total cost of ownership

B.Better balance of technical skills to support live services

C.Improved Service alignment with business goals

D.Improved quality of service

A.Customer assets

B.Business vision

C.Business activity

D.Customer perceptions

A.Service asset and configuration management, release and deployment management, request fulfilment

B.Service level management, service portfolio management, service asset and configuration management

C.Change management, service asset and configuration management, release and deployment management

D.Change management, capacity management event management, service request management

A.Amongst the duties of the ECAB is the review of completed emergency changes

B.The ECAB will be used for emergency changes where there may not be time to call a full CAB

C.The ECAB will be chaired by the IT director

D.The ECAB considers every high priority request for change

A.It is a structured document with definitive information regarding all live IT services, including those available for deployment

B.It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

C.It is a secure library in which the latest versions of authorized software items are stored and protected

D.It is a set of tools and databases that is used to manage knowledge, information and data