Question 51
Which process will regularly analyze incident data to identify discernible trends?
Question 52
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Question 53
What is defined as "any change of state that has significance for the management of an IT service"?
Question 54
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Question 55
Which process analyses services that are no longer viable and when they should be retired?