Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 10)

Question 41

Which of these statements about resources and capabilities is CORRECT?

A.Resources and capabilities are both types of service asset

B.Neither capabilities nor resources are types of service asset

C.Capabilities are types of service asset and resources are not

D.Resources are types of service asset and capabilities are not

Question 42

Which statement is CORRECT?

A.The configuration management system is part of the known error database

B.The service knowledge management system is part of the configuration management system.

C.The configuration management system is part of the service knowledge management system.

D.The configuration management system is part of the configuration management database.

Question 43

Which one of the following is NOT a characteristic of a process?

A.It structures an organization

B.It delivers specific results

C.It is measurable

D.It responds to specific events

Question 44

What BEST describes an important principle of communication in service operation?

A.It has responsibility for creating policies.

B.It has an intended purpose or a resultant action.

C.It is efficient, effective and economical for all IT services.

D.It focuses on creating a relationship between processes and products.

Question 45

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A.Supporting services

B.Business services

C.Customer services

D.Component services

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