A.Resources and capabilities are both types of service asset

B.Neither capabilities nor resources are types of service asset

C.Capabilities are types of service asset and resources are not

D.Resources are types of service asset and capabilities are not

A.The configuration management system is part of the known error database

B.The service knowledge management system is part of the configuration management system.

C.The configuration management system is part of the service knowledge management system.

D.The configuration management system is part of the configuration management database.

A.It structures an organization

B.It delivers specific results

C.It is measurable

D.It responds to specific events

A.It has responsibility for creating policies.

B.It has an intended purpose or a resultant action.

C.It is efficient, effective and economical for all IT services.

D.It focuses on creating a relationship between processes and products.

A.Supporting services

B.Business services

C.Customer services

D.Component services