Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 2)

Question 1

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A.Service operation

B.Service configuration

C.Service transition

D.Service design

Question 2

Which one of the following is NOT a valid purpose or objective of problem management?

A.To restore service to a user

B.To eliminate recurring incidents

C.To manage problems throughout their lifecycle

D.To prevent problems and resultant incidents

Question 3

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

A.Service transition planning and support

B.Service level management

C.Change management

D.Service strategy

Question 4

Which statement about stakeholders is

A.Internal customers are always charged for the IT services they receive from the IT service provider organization

B.Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization

C.Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement

D.External customers are those who work for the same organization as the IT service provider

Question 5

Which is an example of an internal customer?

A.A customer who has a contract with an internet service provider for a broadband connection

B.A retail bank that outsources its infrastructure to athird-party supplier

C.The HR department whose payroll service is provided by their organization's IT department

D.An IT department that uses a network service obtained from a supplier

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