A.Service operation

B.Service configuration

C.Service transition

D.Service design

A.To restore service to a user

B.To eliminate recurring incidents

C.To manage problems throughout their lifecycle

D.To prevent problems and resultant incidents

A.Service transition planning and support

B.Service level management

C.Change management

D.Service strategy

A.Internal customers are always charged for the IT services they receive from the IT service provider organization

B.Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization

C.Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement

D.External customers are those who work for the same organization as the IT service provider

A.A customer who has a contract with an internet service provider for a broadband connection

B.A retail bank that outsources its infrastructure to athird-party supplier

C.The HR department whose payroll service is provided by their organization's IT department

D.An IT department that uses a network service obtained from a supplier