A.Customers who are not part of the same organization as the service provider

B.Anyone who gets charged for the delivered services

C.Someone who works in the same organization but in a different business unit to the service provider

D.Customers for whom the cost of the service is the primary driver

A.To assess impact and probability

B.To review remediation planning

C.To assess impact and urgency

D.To review transition planning

A.Valued customers

B.External customers

C.Internal customers

D.Strategic customers

A.A change request

B.A change model

C.A change

D.A change advisory board

A.IT services and components

B.IT services, components and business processes

C.IT services and business processes

D.Components and business processes