Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 7)

Question 26

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

A.1 and 3 only

B.2 and 3 only

C.1 and 2 only

D.All of the above

Question 27

Which process is responsible for sourcing and delivering components of requested standard services?

A.Service portfolio management

B.Service desk

C.IT finance

D.Request fulfilment

Question 28

Where would you expect incident resolution targets to be documented?

A.A request for change (RFC)

B.A service level agreement (SLA)

C.The service portfolio

D.A service description

Question 29

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A.Implementing service and process improvements

B.Reviewing measurements and metrics

C.Defining measurable targets

D.Creating a baseline

Question 30

What BEST describes the value of service operation to the business?

A.It supports the creation of a portfolio of quantified services

B.It ensures IT services are continuously aligned to business requirements

C.It reduces the duration and frequency of service outages

D.It defines the control of service assets and configurations

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Question 26

Question 27

Question 28

Question 29

Question 30

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