Question 21
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Question 22
Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
1. The services
2. The architectures
3. The configuration items
4. The processes
Question 23
Which of the following BEST describes a problem?
Question 24
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Question 25
In which document would you expect to see an overview of actual service achievements against targets?