Question 6
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Question 7
What do customer perceptions and business outcomes help to define?
Question 8
Which is a supplier category?
Question 9
Why is it important for service providers to understand patterns of business activity (PBA)?
Question 10
Which of the following is NOT a source of best practice?
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