Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 3)

Question 6

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

A.2 and 3 only

B.1 and 2 only

C.All of the above

D.1 and 3 only

Question 7

What do customer perceptions and business outcomes help to define?

A.The value of a service

B.Key performance indicators (KPIs)

C.Total cost of ownership (TCO)

D.Governance

Question 8

Which is a supplier category?

A.Technical

B.Resource

C.Commodity

D.Customer

Question 9

Why is it important for service providers to understand patterns of business activity (PBA)?

A.Demand for the services delivered by service providers are directly influenced by PBA

B.PBA are based on organizational roles and responsibilities

C.Understanding PBA is the only way to enable accurate service level reporting

D.IT service providers CANNOT schedule changes until they understand PBA

Question 10

Which of the following is NOT a source of best practice?

A.Academic research

B.Internal experience

C.Technology

D.Standards

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