Free Access ITIL.ITIL-Foundation.v2022-06-26.q116 Practice Test (Page 8)

Which one of the following is the BEST definition of reliability?

A.The level of risk that affects a service or process

B.How long a service or configuration item (CI) can perform its function without failing

C.The availability of a service or component

D.How quickly a service or component can be restored to normal working order

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

A.Suppliers, manufacturers and vendors

B.Internal departments

C.Customers

D.The facilities management function

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A.The change manager

B.The change authorization board

C.The change advisory board

D.The change implementer

What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?

A.Local service desk

B.Centralized Service desk

C.Virtual Service desk

D.Specialized service desk

Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?

A.Measure

B.Do

C.Perform

D.Implement

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