Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

What is the value proposition of customer success for customers?

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?