Question 1

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
  • Question 2

    When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
  • Question 3

    What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
  • Question 4

    Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
  • Question 5

    Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?