Question 1
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
Question 2
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
Question 3
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
Question 4
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
Question 5
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?