A.Customer

B.Contracts

C.Maintenance plan

D.Transaction

A.Incident category

B.Warranty category

C.Cause category

D.Maintenance category

E.Service category

A.Existing reports can be reused

B.No additional authorization concept is required

C.No security issues with mashup outside of corporate network

D.Real-time data access

E.Offline access is available

A.Check for solutions in the Help Center.

B.Always include step-by-step instructions on how to recreate the issue.

C.Keep the incident lightweight and use screenshots only if it is necessary.

D.Always create the incident with medium priority and adjust it later if applicable.

E.Report the incident from the screen in which the issue occurs.

A.Upsert

B.Delete

C.Insert

D.Update