A.You can activate Microsoft Outlook integration for time recording.

B.Automatic time recording can be done by clicking "Start recording" and "Stop recording".

C.Time recording can be done online or in offline mode.

D.Code list restrictions are not possible for the Time Type field.

E.Time sheets can be submitted for approval.

A.The determination rules have been configured, but not activated.

B.A workflow rule has to be scheduled to trigger the determination.

C.The system background job for SLA determination runs every 30 minutes and has not been executed yet.

D.The question related to SLAs must be activated in project scoping.

A.Territory

B.Installed base

C.Appointment

D.Maintenance plan

A.Do you want to support e-mail channels for corporate accounts?

B.Do you want to enable agents to respond to tickets using an external e-mail client?

C.Do you want to download an add-in for Microsoft Outlook?

D.Do you want to enable internal memos for tickets?

A.Setup deals

B.Maintenance plan

C.Scoping attribute set

D.Maintenance measurement and readings