A.is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes

B.It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

C.It is a means of delivering value customers by facilitating outcomes 100 percent of the time.

D.It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).

A.The complete collection of all data and data repositories in the organization

B.The knowledge to manage organization processes and people

C.The complete collection of all process management structures in the organization

D.The contextual awareness to provide strong common sense judgement

A.Service, user, IT

B.Technology, customer, user

C.Corporate, customer, service

D.Corporate, customer, technology

A.Change management

B.Service level management

C.Service transition planning and support

D.Service strategy

A.Capacity management

B.Governance

C.Service design

D.Service level management