Question 86
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
Question 87
What BEST describes the value of service strategy to the business?
Question 88
Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
Question 89
What BEST describes an important principle of communication in service operation?
Question 90
Which is responsible for the production of the service design package (SDP)?
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