Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 17)

Which of the following is NOT a source of best practice?

A.Internal experience

B.Standards

C.Academic research

D.Technology

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A.Service transition

B.Service configuration

C.Service operation

D.Service design

Remediation planning is a key part of which process?

A.Capacity management

B.Change management

C.Availability management

D.Financial management for IT services

What BEST describes the value of continual service improvement to the business?

A.It results in gradual improvement in cost effectiveness

B.It provides quick and effective access to standard services

C.It supports the creation of a portfolio of quantified services

D.It improves governance by building controls into service designs

Which of the following is NOT an objective of Continual Service Improvement?

A.Identify activities to improve the efficiency of service management processes

B.Review and analyze Service Level Achievement results

C.Conduct activities to deliver and manage services at agreed levels to business users

D.Improve the cost effectiveness of IT services without sacrificing customer satisfaction

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