A.During peak or holiday periods when emergencies are more likely to occur.

B.Following a full change advisory board (CAB) to resolve any outstanding agenda items.

C.In an emergency when it is not possible to convene a full CAB.

D.Outside the normal working hours of the business unit.

A.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

B.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

D.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

A.Warning, reactive, proactive

B.Informational, warning, exception

C.Informational, scheduled, normal

D.Scheduled, unscheduled, emergency

A.Internal customers are always charged for the IT services they receive from the IT service provider organization

B.Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement

C.External customers are those who work for the same organization as the IT service provider

D.Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization

A.Defines how version numbers should be used in a release

B.Describes the topography of the hardware

C.Defines which software should be installed on a particular piece of hardware

D.Describes how the configuration items (CIs) work together to deliver the services