Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 22)

Question 101

Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring

A.All of the above

B.1, 2 and 3 only

C.1, 3 and 4 only

D.2, 3 and 4 only

Question 102

What BEST defines roles and responsibilities in relation to process and activities?

A.Service model

B.Configuration baseline

C.RACI matrix

D.Human resource model

Question 103

Which of the following would NOT be contained in a release policy?

A.Naming and numbering conventions

B.Roles and responsibilities for the release

C.Entry and exit criteria of the release into testing

D.The risk register for the release

Question 104

What are the categories of events described in the ITIL service operation book?

A.Informational, scheduled, normal

B.Informational, warning, exception

C.Warning, reactive, proactive

D.Scheduled, unscheduled, emergency

Question 105

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A.Risk register

B.Change policy

C.Change proposal

D.Service request

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