Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 16)

Question 71

Which one of the following activities does application management perform?

A.Agreeing the service levels for the service supported by the application

B.Ensuring that the required functionality is available to achieve the required business outcome

C.Defining where the vendor of an application should be located

D.Deciding who the vendor of storage devices will be

Question 72

Which process is responsible for sourcing and delivering components of requested standard services?

A.Service desk

B.IT finance

C.Service portfolio management

D.Request fulfilment

Question 73

Which one of the following is the BEST definition of reliability?

A.How long a service or configuration item (CI) can perform its function without failing

B.The availability of a service or component

C.The level of risk that affects a service or process

D.How quickly a service or component can be restored to normal working order

Question 74

Which groups of people would work according to an operational level agreement?

A.Internal IT teams

B.All stakeholders

C.Business units

D.External IT teams

Question 75

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A.Suppliers

B.External Customers

C.Operations

D.External Consultants

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