Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 21)

Which two processes will contribute MOST to enabling effective problem detection?

A.Change and release and deployment management

B.Incident and financial management

C.Knowledge and service level management

D.Incident and event management

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A.Capacity management

B.Design coordination

C.Availability management

D.Release management

Which of the following CANNOT be provided by a tool?

A.Data

B.Knowledge

C.Information

D.Wisdom

Access management is responsible for implementing policies defined in which process?

A.Service portfolio management

B.Information security management

C.Change management

D.Problem management

Which one of the following is NOT an aim of the change management process?

A.To deliver and manage IT services at agreed levels to business users

B.To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

C.To ensure the impact of changes are understood

D.To ensure that changes are recorded and evaluated

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