Free Access ITIL.ITIL-Foundation.v2022-02-06.q106 Practice Test (Page 15)

Question 66

Which role is accountable for the operational management of a process?

A.Service manager

B.Process practitioner

C.Process manager

D.Change manager

Question 67

Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes

A.1 and 3 only

B.2 and 3 only

C.1 and 2 only

D.None of the above

Question 68

Which statement about Business Cases is TRUE?

A.Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

B.Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support

C.Business Cases should focus on only the financial impacts of the proposed project to secure support and funding

D.Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets

Question 69

Which one of the following is an objective of release and deployment management?

A.To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

B.To define and agree release and deployment plans with customers and stakeholders

C.To ensure that the overall business risk of change is optimized

D.To standardize methods and procedures used for efficient and prompt handling of all changes

Question 70

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A.A service object

B.A change

C.An incident

D.A known error

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Question 66

Question 67

Question 68

Question 69

Question 70

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