Question 91
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
Question 92
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Question 93
What is defined as "any change of state that has significance for the management of an IT service"?
Question 94
Which reason describes why ITIL is so successful?
Question 95
What is the act of transforming resources and capabilities into valuable service better known as?